Refund policy

Updated 3 November 2026

We want you to be happy with your 4x4 parts, accessories and camping gear from Roam Offroad. Here's how returns and refunds work.

Change-of-mind returns
You have 30 days after receiving your item to request a change-of-mind return. To be eligible, the item must be unused, not fitted or installed, in the same condition you received it, and in its original packaging with all parts, hardware and instructions. You'll also need the receipt or proof of purchase.

Return shipping for change-of-mind returns is paid by you. We recommend a tracked service, as we can't refund items that don't reach us.

Items we can't accept for change of mind
We can't accept change-of-mind returns on:
• items that have been fitted, installed, modified, cut, drilled or wired in
• special-order, custom or made-to-order items, including items ordered in especially for you
• hazardous materials, flammable liquids or gases
• sale items and gift cards

Please get in touch before you order if you're unsure whether a part suits your vehicle, caravan or camper. These exceptions don't affect your rights if an item is faulty, damaged or not as described.

Faulty, damaged or not as described
Please inspect your order when it arrives and contact us straight away if an item is faulty, damaged, not as described or the wrong item, so we can sort it out. This applies to fitted items too. Where an item is faulty, damaged or not as described, the 30-day window, condition and packaging requirements above do not apply and do not limit your rights under the Australian Consumer Law, and we will cover reasonable return costs.

How to start a return
Email us at enquiries@roamoffroad.com.au with your order number, the item and the reason for the return (photos help for damaged or faulty items). Once we've approved the return, we'll send you instructions. Returns go to: 34 Adelaide Rd, Gawler South SA 5118. Items sent back to us without first requesting a return will not be accepted.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@roamoffroad.com.au.

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy excludes, restricts or modifies those rights, and the conditions and exceptions above apply to change-of-mind returns only. If an item is faulty, damaged or not as described, contact us at enquiries@roamoffroad.com.au.